Question 1

What are the main ingredients of Idoine cosmetics?

Accepted Answer

All Idoine products contain high quality therapeutic essential oils, hydrosols which enhance the aqueous phase and moringa oil. Our ingredients are natural and healthy for health and the environment. Our recipes are therefore 100% plant-based.

Question 2

Where do the essential oils in Idoine products come from?

Accepted Answer

Idoine has chosen superior quality essential oils which offer each of its cosmetics unique therapeutic virtues. The essential oils present in Idoine cosmetics are verified and approved by the Institute of Aromatherapy of Quebec.

Question 3

Why moringa oil?

Accepted Answer

Moringa oil has antiseptic properties. It nourishes, softens and revitalizes mature skin (vitamin E, antioxidant and anti-free radicals), fragile or very dry skin prone to flaking or itching (vitamin A, unsaturated fatty acids). To learn more, go here.

Question 4

Do you have certification?

Accepted Answer

Yes, our products are Québec Vrai accredited. Find their charter here .

Question 5

Are Idoine cosmetics vegan?

Accepted Answer

All our products are vegan and not tested on animals.

Question 6

How to store suitable products?

Accepted Answer

The ideal is to store the products away from heat and light.

Question 7

How long does an opened Idoine product last?

Accepted Answer

The products have been laboratory tested and have a shelf life of at least 6 months after opening. They have a shelf life of at least 2 years when closed.

Question 8

When the product is almost empty, how do you get what's left at the bottom of the bottle?

Accepted Answer

We have tested the texture of our products so that they can flow into the cork when the bottle is turned upside down for at least 24 hours. Afterwards, you can either unscrew the pump to take your cream directly from the stem or transfer it into a small container (like the one in our samples).

Question 9

What does “Idoine” mean?

Accepted Answer

It’s a French word that means “perfectly suitable.” You can have your suitable person, your suitable sweater and we hope that you find your suitable cosmetic care routine.

Question 10

Is Idoine an eco-responsible company?

Accepted Answer

We make every effort to implement actions that minimize our negative impact on the environment. All our tools, suppliers and ingredients are carefully chosen accordingly. All our containers are made of recyclable glass. We use recycled cardboard for our shipments from social reintegration companies.

In addition, our bottles are returnable and our products are sold without excess packaging.

Question 11

Are your containers returnable?

Accepted Answer

Yes! You can return your empty Idoine glass bottles to our stores that participate in our deposit system. This way, you will receive as many stamps as bottles returned on your Idoine loyalty card. If you do not have a loyalty card, you can request one at the store where you return your bottles.

After 12 stamps, receive a product. All the details are written on the card. Find the stores offering the Idoine deposit system here.

Question 12

Are your recipes environmentally friendly?

Accepted Answer

Idoine designs formulas of unique and superior quality. Our recipes contain 100% plant-based materials, without endocrine disruptors, petroleum derivatives or ingredients harmful to the skin and body.

Question 13

What about the local fact?

Accepted Answer

All of our Idoine products are manufactured and assembled in Quebec.

Question 14

How to choose your range and find your routine?

Accepted Answer

To find out how to choose your products and which routine to adopt, go to the dedicated page here.

Question 15

How much product should we put on the skin?

Accepted Answer

If you are unsure how much product to use we can give you our recommendations although this varies from skin to skin. Be aware though that our products are concentrated so small amounts are sufficient.

For proper use, we recommend on average 3 sprays of toner, 1 to 2 pumps of Facial Cleanser , 1 pump of Facial Cream (to be adapted according to the season and the need for hydration), a few drops of Elixir Serum , a small amount of Facial Exfoliant in the palm of the hand and 1 pump of Hand & Foot Cream .

Question 16

How to use the Elixir Serum?

Accepted Answer

The Elixir Serum is used before the Face Cream. If you are not using a cream, it is best to use a toner or floral water with the serum to help it penetrate the skin well.

Question 17

How is the Facial Tonic used?

Accepted Answer

The facial tonic is to be sprayed on the face. It will then be absorbed by the skin in a few moments so does not require rinsing.

Question 18

Should we rinse the Facial Cleanser and Facial Exfoliator?

Accepted Answer

Yes, the Facial Cleanser and our two Facial Exfoliators are our three products that require rinsing with clear water. As well as the bi-phasic makeup remover and the masks .

Question 19

Are Idoine products suitable for pregnant women?

Accepted Answer

All our products have no contraindications for pregnant women and babies.

Question 20

Are Idoine cosmetics suitable for men?

Accepted Answer

Yes, our products are unisex, suitable for everyone.

Question 21

I have just started using Idoine products and my skin reacts slightly, is this normal?

Accepted Answer

Your skin may react slightly to our products. This can be caused by different factors.

First, unlike conventional products, our cosmetics are concentrated and active. Your skin may then need time to adapt, especially if you are not used to using natural products. We generally recommend 1 to 2 weeks of adaptation.

Temperature shocks can also cause redness (especially during winter).

Finally, if your skin is too dry or dehydrated it may react to concentrated products due to its fragility, in this case reduce the frequency of use of the products until the quality of your skin improves.

As a general rule, if you have a feeling of warmth and slight redness on your skin, do not worry, this shows that the product is indeed active, alive and that your skin is in the process of assimilating it. On the other hand, if the reaction is more intense and unpleasant, then stop using the product. The Idoine experience should in no way be unpleasant.

Question 22

Are Idoine products sold in stores?

Accepted Answer

Find our points of sale here.

Question 23

How much is shipping?

Accepted Answer

All the answers regarding delivery on the dedicated page here.

Question 24

What are the return conditions?

Accepted Answer

Details regarding returns are explained here.

Question 25

How can we get samples?

Accepted Answer

We offer discovery boxes that include shipping to help you discover our products. You can discover them here.

In addition, it is also possible to obtain free samples in a partner store.

If you have not found the answer to your questions, write to us at info@idoinebio.com

Frequently asked questions