Shipping Information

Orders for products available in the warehouse are processed within 24 to 72 hours. In general, three additional business days are required for deliveries throughout Quebec. We also offer an international delivery service, however, we cannot certify the exact time frame in which the package will be delivered. For more details on prices by sector, see the section below:

Shipping cost

From $90 of purchase, delivery is free everywhere in Canada (except for remote areas which are difficult to serve by land) *.

For the province of Quebec:

Province of Quebec, local delivery for $12 with standard delivery - Purolator
Xpresspost (Canada Post) is available for all regions of Quebec and the price will be calculated based on your postal code.
Christmas Box and Discovery Box free delivery/included.

For the rest of Canada:

For certain regions in the rest of Canada, Canada Post is available for $12.
Otherwise, depending on the postal code, the system generates a rate based on location.

For the United States:

Based on the postal code, the system generates a rate based on location.

For international shipping:

Based on the postal code, the system generates a rate based on location.

Please contact us at (514) 303-2356 for full details regarding delivery costs and times or for any other information.

Estimated delivery times:

Depending on the choice of delivery method and your region, the time may vary. Seasonality can also impact lead time.
Here are some estimates depending on the carrier during normal times:

- Delivery to Montreal: 3 working days
- Canada Post: 2-7 business days
- International: to be validated by the carrier

Returns

Idoine Cosmétiques Inc. is a company where eco-responsibility is at the heart of our values. In order to avoid energy consumption and reduce our carbon footprint, we do not take back any products. However, we offer the opportunity to try the products as samples*, at low cost, so that you can ensure that the products are right for you. Additionally, by contacting us at info@idoinebio.com you can request to speak to one of our Product Advisors, who will be happy to recommend the "right" routine for your skin type.

*Please note that the sample boxes are made from recyclable plastic. We advise you to keep them for use as travel formats. You can also return them with your glass containers to one of our collection points. store locator

To learn more about our deposit program, click here.

*To find out if you are eligible for local or peripheral delivery, you can enter your zip code at checkout, which will let you know directly the price you need to pay.

Question 2

Privacy Policy

Accepted Answer

Section 1 — Personal Information

When you buy our products, we collect the information that you choose to give us, such as your name, your address and your email.

When you shop online on our site, we automatically receive your device’s IP address, which allows us to learn more about your browser and operating system.

Email marketing: With your consent, we can send you email notifications about new products and other news from our store.

Section 2 — Consent

How do we get your consent?

When you give your personal information for a transaction, to check your credit card, place an order, request shipping, or return an item, we consider that you are expressing your consent for this specific use only.

If we ask for your personal information for any other reason, such as email marketing, we will ask for your implied consent or we will give you the choice to opt out.

How can you withdraw your consent?

If you change your mind after having given us your consent, You may withdraw your consent to our collection, use and disclosure of personal information at any time by contacting us at: IDOINE BIO, 5550 rue Fullum unité 202, Montreal, H2G 2H4, Canada.

Section 3 — Disclosure

We may disclose your personal information if required by law, or if you violate our terms and conditions of use.

Section 4 — Shopify

Our online store is hosted by Shopify. Shopify provide us with an e-commerce platform which allows us to sell our products and services.

Payment

All payment are processed by Shopify payment system.

Section 5 — Third-Party Service Provider

Most third-party service providers that we use collect, use and release your personal information in order to be able to provide us with their services.

When you leave our online store website, or when you redirected onto a third-party service provider’s website or application, you are no longer subject to this website’s privacy policy or terms and conditions of use.

Link

The links you click on while shopping on our online store may redirect you outside our website. We assume no liability as to other websites’ use of personal information. We encourage you to read these websites’ privacy policies.

Section 6 — Security

In order for us to protect your personal information, we take reasonable actions and follow the highest standards in the industry to protect personal information from access, loss, misuse, release, alteration or destruction.

We store all users’ data in secure and databases protected by a variety of access controls meeting the industry standards. Secure passwords, SSL encryption, disk encryption, firewalls as well as other measures are taken to help us protect your data. However, a company, including Squarespace, cannot be completely eliminate the risks associated with the transmission of personal information in online transactions, and you do so at your own risk.

Section 7 — Age of Consent

By using this website, you warrant that you are of legal age in the state or province in which you reside, or that you are of legal age in the state or province in which you reside and agree that anyone under your care and responsibility use this site.

Section 8 — Modification of This Policy

We reserve the right to revise this policy without prior notice. We encourage you to revisit it regularly. Any modification or precision will be in effect at the moment of its publication on this website. If we change this policy in a significant manner, you will be notified of the updates in regards to the nature of the information collected, and in which circumstances, if any, we use or release it.

If our store were to be sold or become part of a consortium, your dat may be transferred to the new owners for them to continue providing you with the services.

Any questions? Here’s how to contact us

If you wish to access, edit, or suppress the personal information you have given us, if you want to file a complaint or if you simply want more information, write us at: info@idoine.com, or by mail at IDOINE BIO, 5550 rue Fullum unité 202, Montreal, H2G 2H4, Canada.

Question 3

Terms and conditions

Accepted Answer

While browsing through this website and/or by making any purchase, you accept our Services and you agree to be bound by and comply with these terms and conditions, including additional conditions and policies designated herein and/or available via hyperlinks. All users of this website, including, but not limited to, any person who browse through the site: sellers, customers, retailers and/or content contributors, are bound by these conditions of use.

Orders and payment methods

Ordering methods Online: www.idoinebio.com By email: info@idoinebio.com By phone: 514-303-2356

Methods of payments

We accepts payments by credit cards via the services of Stripe and Paypal. Information on prices and taxes

Prices indicated on the website www.idoinebio.com are in canadian dollars, before taxes and shipping charges. For any delivery outside of Canada, customs duties and local taxes may apply and are the customer’s responsibility.

Applicable taxes

The prices indicated on the website www.idoinebio.com are in canadian dollars, before taxes and shipping charges. The taxes are automatically calculated on the purchases made in Canada, in accordance with the laws in force in the province of destination. Taxes are not applicable in the United States. Idoine Bio assumes no responsibility with regards to duties or taxes on the expedition, under any circumstances.

We reserve the right, at our sole discretion, to update or modify these terms and conditions by publishing the updates or changes on our website. Therefore, it is your responsibility to regularly consult this page. Your use of our Services or accessing this site after the publication of any modification to our conditions of use will be considered acceptance of the changes.

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